Here at Mingle Health, we’re always on the lookout for great people who are passionate about improving our healthcare system.

Here at Mingle Health, we’re always on the lookout for great people who are passionate about improving our healthcare system.

We have opportunities to work remotely or from our office in Sandy, Utah, or South Paris, Maine. Please take a look at our current openings. We are always on the look out for team members who possess some of the following qualities and experience:

  • Healthcare experience, especially clinical or administrative experience in a physician’s office, billing company, or healthcare vendor (physician, PA, nurse, NP, medical assistant, front desk, billing, practice manager, medical records)
  • Excellent oral and written communication skills
  • An accomplished user of information technology in daily life (email, web, office applications)
  • Software development C#, ASP.net, Entity Framework, AngularJS, SQL, SSRS.

Additional experience is helpful but not required (we will train):

  • Electronic Medical Records
  • EMR implementation
  • Clinical microsystems or other improvement process

We’re proud of our work helping providers and healthcare systems thrive in the business and practice of medicine. As industry leaders in a field where disruptive innovation holds the key to driving down the cost and improving the quality of health care nationwide, we are passionate about being the very best at what we do.

Open Positions

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Senior Clinical Informatics Analyst
Mingle Health is seeking a talented candidate for the role of Senior Clinical Informatics Analyst. Our data-driven software solutions and services give providers tools to identify and solve common healthcare challenges related to preventive medicine, disease management, practice efficiency, and quality reporting.
 
The Senior Clinical Informatics Analyst will possess a combination of healthcare information technology experience along with strong clinical knowledge in order to perform a variety of tasks, functions, and services related to the analysis of client data.   The analysts are trusted advisors to our clients in a complex process to report data to Medicare. Our clients look to us to be experts, simplify complex tasks, and guide decision-making relating to quality measures.  In addition, our Clinical Informatics team plays a vital role in converting CMS specifications and related data into our database so that data can be analyzed to calculate eligible instances and performance. At a minimum, it is strongly desired that the candidate possess experience within process improvement, quality reporting, and out-patient nursing with experience working with data in a SQL database.
 
Desired Skills & Experience
Clinical
  • 5+ years experience in Healthcare, Clinical, and/or Nursing Informatics
  • Experience with medical/clinical information systems used by clients (e.g., EHR, Practice Management, etc.)
  • Experience with medical processes and terminology, physician office systems, or billing (including Medicare and other payers)
  • Experience with Quality Reporting
  • Familiarity with PQRS, MU, or QPP
  • Ability to review, interpret, compare, and edit clinical documentation such as the CMS Measure Specifications Manual for Claims and Registry Reporting
  • Ability to listen to client requirements and translate them into actionable solutions
  • Provide clients guidance to construct their queries, extract their data, assess the quality of the data, and continuously improve their data quality, flow, and metrics.
 
 
Technical
  • Ability to develop, execute, and evaluate Microsoft SQL queries
  • Ability to analyze large datasets in minute detail to resolve issues including but not limited to, reading error logs, executing stored procedures, understanding data structures
  • Ability to use or quickly learn the following tools and techniques:
    • Web Applications and API Functionality
    • Agile Methodology
    • SSRS
    • SQL Server Management Studio
  • Basic understanding of best practices for effective database design and maintenance
  • Comfort with a rapidly changing environment with incomplete documentation and fluid roles
  • Strict adherence to HIPAA privacy and security policies
 
Functions and Key Attributes
  • Understand, explain, and codify CMS specifications for the QPP
  • Use MS SQL and other tools to analyze accuracy and performance with claims and clinical data
  • Use internal web app software to provide data mapping for claims and clinical datasets
  • Translate measure specifications to language that can be interpreted by our technical developers and turned into code
  • Translate measure specifications, rules, and regulations into client-facing documents
  • Serve as a Project Manager or consult on assigned clients including health practices and hospital systems to successfully complete a CMS submission
  • Ability to build ad-hoc reports in SQL for client consulting purposes
  • Validate data load processes into clinical data repositories
  • Collaborate with other staff to document data needs and metric definitions
  • Perform QA functions for the data integration processes and repository metrics
  • Participate in designing, building, and completing the client’s annual audits
  • Collaborative and team skills to integrate with a disseminated, remote team
  • Meeting facilitation and Project Management skills
  • Interpersonal skills to manage and contribute to client-facing projects and internal development projects
  • Perform other tasks as assigned
 
 
Mingle Health is a Utah based company. This is a remote position. Skilled routine use of remote communications tools is expected.
 

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Client Success Coordinator

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Client Success Coordinator
 
Mingle Health is focused on improving the delivery of value-based healthcare to create better patient outcomes. Our data-driven software solutions are designed to give providers tools to identify and solve common healthcare challenges related to preventive medicine, disease management, practice efficiency, patient transitions, and quality reporting. Mingle Health helps providers and practices improve care, lower costs, and increase earnings, ultimately transforming operations to increase the joy and profitability in the practice of medicine. As an industry leader, we have relationships with 1,600+ clients and partners across the country.
 
This new role will help us retain and expand our client relationships, especially for MIPS Solutions and Check Practice Performance Solutions. The Client Success Coordinator will partner with Client Services, Operations, Sales, and Finance to proactively engage clients and internal stakeholders to remove barriers to customer retention and deliver a high-value customer experience at the time of renewal.
 
What you will be doing:
  • Coordinate with Sales and Client Services leadership team to proactively engage clients and internal stakeholders to minimize churn and maximize revenue growth for Mingle Health.
  • Responsible for renewing +90% of MIPS clients due to renew each month, as assigned.
  • Qualify up-sell and cross-sell opportunities for Mingle Health suite of solutions.
  • Assist with improving customer journey and refining renewal process to provide a high-value customer experience to every client.
  • Coordinate with marketing, clinical services, and client services to implement campaigns to educate clients with the goal of minimizing churn (e.g. how to get the maximum value from their subscription).
  • Report on retention metrics weekly, monthly, and quarterly to the leadership team and other internal stakeholders for MIPS Solutions and Check.
  • Serve as the primary point of contact for Check subscription customers. Provide solutions to practices and advocate internally to provide value to customers.
  • Manage onboarding, support, and retention of Check Practice Performance Solutions subscription customers.
  • Support internal users and PCF customers using Check through training, problem-solving, and acting as a liaison between programming and the end-user as needed. 
  • Support webinars and office hours in collaboration with Marketing as assigned.
  • Provide collateral materials to clients as requested and offer suggestions for new/revised materials. 
  • Other duties as assigned.
 
Desired Skills and Experience:
  • 2– 4 years of Sales / Customer Success / Account Management experience (or equivalent relationship-focused role).
  • Excellent phone presence and interpersonal skills; especially the ability to build rapport with clinical and administrative staff in a healthcare setting.
  • Strong written and verbal communication skills.
  • Demonstrates commitment to client happiness and deepening client relationships.
  • Outstanding time and process management skills, ensuring nothing slips through the cracks.
  • Ability to be flexible and thrive in a rapidly-changing environment.
  • Results-oriented with a track record of achieving personal and team goals.
  • Solid understanding of (or willingness to learn) dynamics of SaaS business and subscription contracts.
  • Ability to grow in a strategic manner; i.e. recommending new processes and initiatives.
 
Mingle Health is a Utah-based company. This role has the option for 100% remote work. Skilled routine use of remote communications tools is expected.

 

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Senior SQL DBA/Developer
Mingle Health seeks talented candidates for the role of Senior SQL DBA/Developer in a .NET/Angular/MSSQL  environment.
 
About Mingle Health
 
Our vision is to be the driving force in the disruptive innovation in the healthcare market.  We provide our clients with the technology and tools to bring balance to their operations; assisting them in creating a vital medical practice, providing comprehensive patient access, maintaining quality and controlling costs. 
In the fast-changing world of healthcare technology where there is ever increasing pressure to maintain technology and data, our strategic consulting methodology steers practices through the rough waters of change with tools that simplify, standardize and integrate all practice operations.
 
Team ValuesT
 
As part of the IT team; encompassing software development, data analytics/warehousing, quality assurance, systems administration, systems security, networking and support staff; we expect our team to conduct their work and interactions according to the following value statements:
 
Leadership – We do the rights things for our clients and our business, even if they are not easy.
Collaboration – Our strength is the talent of our team.  We get stronger the more we share.
Transparency – Open communication breeds trust. Be real.
Accountability – We all have an obligation to accept responsibility for our own actions, and for our part in the success of the business.
Passion – Passion is not found in small measures. We will not settle for any less than that which we are truly capable of doing.
Quality – Prepare, work hard, and learn from your mistakes.  We strive to make everything we do the best.  And when we fail, we learn from it and improve.
Enjoyment – Success cannot be achieved without the ability to enjoy your work with your team.  The ability to have fun at what you’re doing needs to be encouraged and supported every day.
 
 
Daily Duties
The Senior SQL DBA/Developer can wear many hats, proactively overseeing the health of the database and servers, supporting our clients’ ingestion of data, supporting other departments in getting the data they need, and supporting the development team in ongoing product development efforts. The Senior SQL DBA/Developer will possess a combination of DBA experience along with strong SQL Development skills to perform a variety of tasks, functions, and services related to the analysis of client data. With these skills you will play a vital role in pulling data in from multiple sources, loading it into a single database, analyzing the data, and helping to deliver quality MIPS submissions and Analytics for our clients.
All IT candidates are expected to have:
  • A willingness to work as an effective team member with extensive peer interaction. This is especially important in that we are a 100% remote team and communication is key to our success.
  • A willingness to work outside the job description.
  • A desire to be of service to a wide variety of internal and external customers
  • The desire to understand the use, implementation and value of Mingle Health applications and services.
  • The ability to learn quickly and readily ask for assistance.
  • The ability to function in a rapidly changing environment with incomplete documentation and fluid roles.
  • Superior organization and time-management skills
  • Scrupulous adherence to HIPAA privacy and security policies.
  • Healthcare experience and/or familiarity with medical terminology a plus.
SQL DBA/Development candidates will be expected to perform the following duties:
  • Work with IT to manage and maintain all DB instances in our environment as to updates, indexing, log maintenance, services/jobs maintenance and performance tuning.
  • Develop, test, and maintain SQL queries, and stored procedures built on Microsoft technologies and in accordance with established standards.
  • With the Software team, develop products that deliver value to our clients.
  • With the DB team, design and implement solutions that scale to meet business needs.
  • Build out, configure, populate and test new data environments as needed leveraging automated tools and processes to achieve consistency and quality.
  • Develop SQL processes and schema to support reporting modules.
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of SQL environment.
  • Participate in peer-reviews of solution designs and related artifacts.
  • Package and support deployment of releases.
  • Analyze and resolve technical and application problems.
  • Adhere to high-quality development principles while delivering solutions on-time and on-budget.
  • Provide third-level support to business users.
  • Participate in business operations as necessary to meet business goals.
 
 
Desired Skills & Experience
Minimum Requirements
·         7+ years’ experience in MSSQL administration and development required
·         Exposure to agile development methodology
·         Strong desire to learn
·         Experience with SSIS, data integration and ETL procedures
·         Experience with NoSQL (MongoDB) is a plus
 
Core Competency Requirements
·         Excellent understanding of T-SQL, stored procedures, functions and views
·         Strong experience in SSMS and other tools related to MSSQL administration
·         Strong understanding of relational database design and querying concepts
·         Understanding of SSRS. Experience with SSRS preferred.
·         Understanding of BI. Experience with BI preferred.
·         Understanding of version control concepts
·         Strong desire to be world-class data and SQL troubleshooter
·         Understanding of cloud technologies preferred
 
We are a 100% remote team, routine use of remote communication tools is expected
 

Apply Now