Our Customer Success Managers work directly with our clients to ensure a smooth implementation and provide on-going account management to ensure success.

 

Customer Success Manager
• Serve as the company’s primary owner of overall client satisfaction and success
• Develop a productive, ongoing relationship with client stakeholders

Successful candidates possess a combination of healthcare and customer success/account management skills, knowledge, and experience.

Requirements
At least five-years’ experience in an account management, project management or customer success role.

Primary Responsibilities
• Serve as the company's primary owner of overall client satisfaction and success.
• Develop a productive, ongoing relationship with client stakeholders:
          o Assess client relationship and overall usage activity to gain insight, verify client value and communicate value on an ongoing basis
          o Seek to understand their needs and feedback.
          o Use company processes and resources effectively
          o Play nice with colleagues
• Be an effective communicator, including “old school” face time and phone calls versus an over reliance on email
• Have skills necessary for effective planning, implementation and start-up for new clients
• Document and track client issues and accountabilities across various areas in the company for follow-up.
• Review and present client usage results on a regular basis and identify issues that need to be addressed.
• Create a Client Success Plan for each client which should be documented and tracked.
• Be a team member with other parts of the organization to help improve the client experience and client satisfaction and success
• Seek help or support for special skills when needed for client satisfaction
• Assume responsibility for technical updates and reviews of clients assigned

Desired Skills, Attitudes, and Experience
• Experience in healthcare at either the hospital case management level or within a post-acute provider setting in addition to account and/or project management.
• Scrupulous adherence to HIPAA privacy and security policies.
• Proficiency with or able to quickly acquire skill with Microsoft Office Suite and other web-based tools and systems.
• Detail oriented, well organized, with time-management and project management skills.
• Demonstrated ability to work remotely.
• Exhibit excellent verbal and written communication skills.
• Strong interpersonal relations skills – Listening, Empathy, Clarity, Ownership
• Willing to work flexible hours depending on client location.
• Use analytical, organizational and process management skills.
• Seek a thorough understanding of a situation, be a problem solver
• Ability and willingness to work in a time-limited, structured, and solution-focused environment
• Ability and willingness to function independently and proactively in an environment with multiple team members while fostering and maintaining a team environment
• Flexibility to adapt to unforeseen needs or circumstances
• Clear and effective communication of professional needs and willingness to accept support and feedback
What does the right hire look like and embody?
• Great communication skills, ownership and advocacy
• Humility, curiosity, discipline, and creativity
• Able to establish relationships and trust quickly across their portfolio and within the organization
• Friendly, assertive, outgoing, organized, proactive
• Ability to learn quickly and readily ask for assistance.
• Self-motivated

Mingle Health is a Utah based company with offices in S. Paris Maine and Sandy, Utah. This role is a remote position with required travel up to 75%. Preference may be given to candidates located in Arizona.

Primary Responsibilities:  

• Perform calls to prospective customers
• Articulate our product features and value
• Close appointments for our outside sales team
• Record prospective and existing account interactions in CRM
• Respond to basic customer questions
• Approach client interactions with enthusiasm
   

Desired Skills, Attitudes, and Experience

• 1-2 years of experience in inside sales, appointment setting and/or customer service
•  Excellent verbal and communication skills
•  Strong listening skills
•  Basic computer skills

What does the right hire look like and embody? 

• Someone with an ability to build rapport quickly 
• Great communication skills, ownership, and advocacy
• Humility, curiosity, discipline, and creativity  
• Friendly, assertive, outgoing, organized, proactive 
• Ability to learn quickly and readily ask for assistance.